Safeguarding policy

The purpose and scope of this policy statement


The purpose of this policy statement is:

● to protect children, young people and vulnerable adults who use Z&S Transport’s services from harm.

● to provide staff, as well as children, young people and vulnerable adults and their families, with the overarching principles that guide our approach to safeguarding.


This policy applies to anyone working on behalf of Z&S Transport.


This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children, young people and vulnerable adults in England. It draws on a variety of sources, including NSPCC Learning and The Buckinghamshire Safeguarding Children Partnership.



Supporting documents


This policy statement should be read alongside our related organisational policies and procedures, including but not limited to:

● Complaints procedure

● Whistleblowing procedure

● Safer recruitment policy

● Induction, training and supervision processes



We believe that:

● Children, young people and vulnerable adults should never experience abuse of any kind.

● We all have a responsibility to promote the welfare of all children, young people and vulnerable adults.

● We all have a vital role to play in keeping them safe and delivering our services in a way that protects them.


We recognise that:

● the welfare of children is paramount in all the work we do and in all the decisions we take

● all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse

● some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues

● working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

● we have a duty of care to safeguard children as detailed under the Children Acts’ 1989 and 2004 and Working Together to Safeguard Children.


We will seek to keep children and young people safe by:

● valuing, listening to and respecting them

● treating all children, young people and vulnerable adults equally

● appointing a nominated safeguarding lead

● adopting appropriate safeguarding procedures and guidance

● implementing our safer recruitment policy, ensuring that all necessary checks are made

● ensuring that we have effective complaints and whistleblowing measures in place

● keeping all staff up to date on safeguarding matters, and providing relevant training

● using our procedures to manage any allegations against staff and volunteers appropriately

● taking action to stop any inappropriate verbal or physical behaviour ● refusing to tolerate bullying in any form


We will identify safeguarding risks and concerns by ensuring that all staff:


● understand the different categories of abuse and neglect, and how to recognise the signs.

● recognise that some parents/carers may require additional support in raising their children, for example as a result of mental health issues, learning disabilities, substance misuse or domestic abuse.

● understand their responsibility to report any concerns that a child, young person or vulnerable adult is being, or is at risk of being, abused or neglected.

● are aware that they must report any concern they have regarding another staff member’s behaviour, and that no action will be taken against anyone reporting a concern in good faith.

● know how to report safeguarding concerns, and are fully aware of Z&S Transport’s safeguarding lead.

● (if appropriate to their role) liaise with other agencies, contribute to safeguarding assessments and attend child protection meetings.



We will ensure appropriate reporting by:

● ensuring that all staff are aware of this policy and in particular the following two pages.

● highlighting the contact numbers for the First Response Team


All members of staff should understand the following terms.



Abuse is any form of maltreatment. This could be by inflicting harm, or by failing to prevent harm. Abuse may take place in a family, institutional or community setting. It can be wholly online, or technology may be used to make it possible. Abusers are often, but not always, known to those who they abuse. Abusers can be adults or children.


Physical Abuse:

A form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm. It can also be when a parent or carer fabricates the symptoms of, or deliberately induces, illness in a child.


Emotional Abuse:

This is the persistent emotional maltreatment of a child. It has a severe impact on emotional development and wellbeing. It may involve telling someone that they are worthless, unloved or inadequate. It may include not giving opportunities to express their views, deliberately silencing them or ‘making fun’ of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed on children. It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyberbullying), causing children frequently to feel frightened or in danger. It can be the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, but it may occur alone.


Sexual Abuse:

Involves forcing or enticing a child or young person to take part in sexual activities. It doesn’t necessarily involve a high level of violence, and the child may or may not be aware of what is happening. The activities may involve physical contact, including assault by penetration (for example, rape or oral sex), or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse. Sexual abuse can take place online, and technology can be used to facilitate offline abuse. Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.



The persistent failure to meet a child’s basic physical and / or psychological needs. It is likely to result in serious damage to the child’s health or development. This may include a parent or carer failing to provide adequate food, clothing and shelter. It may involve not protecting a child from physical or emotional danger, or not providing adequate supervision. It may be that appropriate medical care or treatment isn’t sought. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.




All members of staff should understand and follow this guidance.


Disclosure of abuse:


If a child or young person discloses to you that abuse or inappropriate behaviour has / may / is taking place, you should:



Listen to the child. Allow them to tell you what has happened in their own way, and at their own pace. Do not interrupt a child who is freely recalling significant events.

Remain calm. Be reassuring and supportive but try not to respond emotionally.

Do not ask leading questions. Only ask questions if you are seeking clarification about something they have said. Use TED; Tell, Explain, Describe.

● When you are able to, make an accurate record of what you have been told, taking care to note any times, dates or locations mentioned. Use the child’s own words where possible. Do not substitute anatomically correct names for body part names used by the child.

Reassure the child that they did the right thing in telling someone and you are glad they told you. Reassure the child that they have not done anything wrong.


Do not promise to keep their disclosure a secret, but reassure the child that you will only share the information with the right people who will be able to help them. Explain what you will do next.


● At your earliest opportunity, speak to your Safeguarding Lead regarding the disclosure. If your Safeguarding Lead isn’t available, ring the First Response Team for advice.


If there is immediate risk of harm to a child DO NOT DELAY, ring 999





All members of staff must store the following numbers.


First Response Team (Children) 01296 383 962


Safeguarding Adults Team 0800 137 915


Local Authority Designated Officer (LADO)


Integrated Transport Services Emergency Number (within normal office hours) 01296 382 997


Emergency Duty Team 0800 999 7677


All members of staff note the following.


No member of staff, whether driver or manager, may work on a Buckinghamshire Council transport service without an official ID Badge.



We will communicate this policy to all staff by:


● ensuring that all members of staff have a copy of this policy

● providing sufficient support and training so that they understand their safeguarding responsibilities

● offering to talk through the policy with any member of staff who wishes to do so

● publishing this updated safeguarding policy on our website


Safeguarding Lead


The Safeguarding Lead is the point of contact for any staff member who has a safeguarding concern. They will record any concerns in a clear and secure manner, and ensure that the appropriate action is taken.


If the Safeguarding Lead is unavailable, the First Response Team should be contacted on 01296 383962 (outside of office hours call: 0800 999 7677) or by email to


Safeguarding Lead: Umar Zaman - Phone 07860 686 443



If a disclosure is reported, the Safeguarding Lead will take action in line with the relevant BSCP process. If the Safeguarding Lead is unclear on the appropriate action, they will contact the First Response Team for advice.


Approval of policy


This policy was last reviewed in May 2021.

It was approved by Umar Zaman, Managing Director